There are many things that would lead a customer to complain about a precious metals company. For example, one reason could be inexperience and lack of expertise on the part of the precious metals professional. Other reasons include minimal investment options in gold and silver, high-pressure sales tactics, and complicated IRA and 401k rollovers.
Finding a company that best suits your precious metal investment needs is paramount. As a customer-centered precious metals company, Birch Gold Group prides itself on providing courteous and quality service in order to achieve high levels of customer satisfaction. We strive to be innovators in our industry, and our Precious Metals Specialists are dedicated to earning customer trust by performing excellent work, while continually surpassing client expectations. This customer service approach has earned our clients’ satisfaction, so the Birch Gold Group complaints record on a wide range of reputable review websites is stellar.
Before a customer chooses a precious metals company, it is important to do research. Birch Gold Group Precious Metals Specialists are knowledgeable and customize precious metals investments to each client’s specific needs and circumstances.
Birch Gold Group is proud of its exceptional reputation. Here are a few watchdog organizations that have given us high ratings. You will see that the Birch Gold complaints record for each is excellent.
Better Business Bureau (BBB)
Throughout the last 100 years, the Better Business Bureau (BBB) has helped consumers find trusted, and customer-recommended businesses, brands and charities. Since Birch Gold Group’s foundation, the excellent Birch Gold complaints history with the BBB has continually earned us A+ ratings.
Business Consumer Alliance (BCA)
In an attempt to help consumers find reputable companies, the Business Consumer Alliance (BCA) uses a state-of-the-art algorithm that evaluates many facets of businesses, including customer complaints. This allows the organization to allocate letter grades to member businesses, varying from AAA to F. Like ratings from the Better Business Bureau, Birch Gold Group has a good record of complaints from the BCA and continually receives AAA ratings.
5-Star Customer Ratings
Trustpilot, a place for shoppers and customers to share honest business reviews and criticisms, is yet another forum where Birch Gold Group has 5-star customer ratings.
Elmer Johnson writes on Trustpilot:
“I’ve had a very positive experience both times I’ve purchased from the folks at Birch Gold. The transactions were quite easy. I told them how much I wanted, they took the orders, no hassles! I had a bit of a chat with the last guy I spoke to, he gave me some detail on the coins I wanted and also suggested a few others to consider, but I don’t think it was meant to push me in another direction, I think he just wanted to make sure I knew all my options. Everything went smoothly, the shipment came in just a week or two, now I have my coins stashed away in a safe place.“
A number of other review websites contain high praise for Birch Gold Group, all of which show commendable experiences with the precious metals dealer. Consider looking at Birch Gold’s record at:
- Trustlink – a Better Business Bureau website where customers can list grievances and compliments, and offer unedited reviews and ratings
- Yelp – a go-to website for customer reviews and objections started in 2004
- Yellowpages – an online directory for local companies that allows customers to leave reviews and complaints
Past customer Virginia H. writes on Trustlink:
“Just a quick thank you to everyone at Birch Gold for helping me get my 401k out of the fund it was in — the same one that lost me thousands and thousands of dollars a few years ago — and into an IRA in gold. I had no idea I could even do that, but then I saw an ad for Birch Gold that promoted a gold IRA, and I knew I had to do my research. Sure enough, it’s like it sounds. You can put real gold into an IRA! So out of the mutual fund I was in and into gold. The process was super easy, I worked with Vince first to pick what kind of gold I wanted to put my money in, then I finished up some paperwork with the IRA department at Birch Gold, and now I feel like I can finally sleep at night. Thanks so much guys!“
The Customer Is First
Objections from past customers hurt a company’s reputation. Which is why Birch Gold Group is committed to customer satisfaction by helping our clients protect their savings and retirement from the volatile stock market and the weakening U.S. dollar with precious metals.
If you have never invested in precious metals, want to purchase precious metals, or you want to transfer your IRA or eligible 401k into a Precious Metals IRA, Birch Gold Group can show you how. Contact us today at (800) 355-2116.